Technique

Front of House

Front of house craft — service standards, sequence, wine and drinks knowledge, and the communication that keeps pass and floor in step.

Front of house craft — service standards, sequence, wine and drinks knowledge, and the communication that keeps pass and floor in step.

Shorts & reels

Quick hits from the pass

Sixty-second clips — one idea, one trick, no preamble.

Questions from the pass

Front of House: frequently asked

What is the correct temperature to serve red wine in a restaurant?

Red wine should not be served at modern room temperature. Light-bodied reds like Pinot Noir or Beaujolais should be chilled to 12-14°C. Fuller-bodied reds, such as Bordeaux or Syrah, perform best at 16-18°C. Keep bottles in a temperature-controlled cellar, or use a cooling sleeve for 10 minutes before serving.

How do you coordinate order ticket timings between the floor and the kitchen pass?

FOH must time table calls based on kitchen prep times. A soufflé requires 20 minutes, whereas a ribeye steak takes 8 minutes cooking plus 5 minutes resting. FOH alerts the pass 'away on table four' as starters are cleared, allowing the hot line to fire mains without causing long gaps or rushed service.

Which side should food and drinks be served from in UK restaurants?

For plated service, serve food from the guest's right using the right hand, and clear from the right. Pour drinks and wine from the right. The main exception is silver service from a platter, where FOH must present and serve the food from the guest's left-hand side.

What is the standard ratio for a classic dry martini?

A standard dry martini uses a 5:1 ratio of spirit to vermouth. Stir 60ml of London Dry gin with 12ml of dry vermouth over ice for 30 seconds to achieve dilution. Strain immediately into a glass chilled to -5°C, and garnish with a lemon twist or a single green olive.

How long should diners wait between courses on a tasting menu?

The standard interval is 12 to 15 minutes between clearing a plate and serving the next course. For a lengthy 10-course menu, reduce this to 8 to 10 minutes. Heavy dishes like roasted venison require a 15-minute gap, while a light pre-dessert or raw scallop dish can follow within 8 minutes.

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